Author Question: In the struggle to control the service interaction, the manager's position is a. the customer is ... (Read 70 times)

Beheh

  • Hero Member
  • *****
  • Posts: 520
In the struggle to control the service interaction, the manager's position is
 
  a. the customer is always right.
  b. a good worker should always be supported.
  c. might makes right.
  d. the customer should be happy but the interaction should not take too long.
  e. damn the torpedoes, full speed ahead

Question 2

According to Armstrong, Hamilton & Sweeney, all of the following represent gender neutral characteristics and policies of university residence life that contribute to sexual danger for women on campus EXCEPT
 
  a. alcohol prohibition on campus and policing of residence.
  b. lack of cafeteria and late-hour desirable activities.
  c. lack of comfortable lounge space for informal socializing.
  d. late night study tables, early morning classes and exams.



Rilsmarie951

  • Sr. Member
  • ****
  • Posts: 316
Answer to Question 1

d

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

To prove that stomach ulcers were caused by bacteria and not by stress, a researcher consumed an entire laboratory beaker full of bacterial culture. After this, he did indeed develop stomach ulcers, and won the Nobel Prize for his discovery.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

As many as 28% of hospitalized patients requiring mechanical ventilators to help them breathe (for more than 48 hours) will develop ventilator-associated pneumonia. Current therapy involves intravenous antibiotics, but new antibiotics that can be inhaled (and more directly treat the infection) are being developed.

For a complete list of videos, visit our video library