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Author Question: Routinizing service interactions is _____, but it increases the customer's sense of _____. a. ... (Read 49 times)

torybrooks

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on: Jul 2, 2018
Routinizing service interactions is _____, but it increases the customer's sense of _____.
 
  a. impersonal; control
  b. efficient; impersonality
  c. expensive; value added
  d. demeaning; superiority
  e. alienating; control

Question 2

Presenting one's self as possessing exaggerated characteristics such as being assertive, uncaring, forceful, strong and dominant is referred to as
 
  a. hypersensitivity.
  b. hyperfemininity
  c. hypermasculinity
  d. hyperdesensitized


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ankilker

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Reply #1 on: Jul 2, 2018
Answer to Question 1

d

Answer to Question 2

C


torybrooks

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Reply 2 on: Jul 2, 2018
Gracias!

FergA

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Reply 3 on: Yesterday
Excellent

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