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Author Question: To overpromise and underdeliver to a customer is an example of a(n) _____. A) enhancer B) service ... (Read 112 times)

jerry coleman

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on: Jun 28, 2018
To overpromise and underdeliver to a customer is an example of a(n) _____.
 A) enhancer
  B) service motivator
  C) service quality
  D) service strategy
  E) detractor

Question 2

An unwritten, unspoken guarantee that establishes an understanding between the firm and its customers is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited


jaymee143

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Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

B


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jerry coleman

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Reply #2 on: Jun 28, 2018
Correct answers!


jaymee143

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Reply #3 on: Jun 28, 2018
Great! Please up vote :D


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