« previous next »

Author Question: To overpromise and underdeliver to a customer is an example of a(n) _____. A) enhancer B) service ... (Read 133 times)

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
To overpromise and underdeliver to a customer is an example of a(n) _____.
 A) enhancer
  B) service motivator
  C) service quality
  D) service strategy
  E) detractor

Question 2

An unwritten, unspoken guarantee that establishes an understanding between the firm and its customers is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited


jaymee143

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
Reply #2 on: Jun 28, 2018
Correct answers!


jaymee143

  • Sr. Member
  • ****
  • Posts: 341
Reply #3 on: Jun 28, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Certain topical medications such as clotrimazole and betamethasone are not approved for use in children younger than 12 years of age. They must be used very cautiously, as directed by a doctor, to treat any child. Children have a much greater response to topical steroid medications.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

The people with the highest levels of LDL are Mexican American males and non-Hispanic black females.

Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
Josiah Wedgwood, Queen's Ware dinner service (detail). Josiah Wedgwood, Queen's Ware dinner service (detail).
Bank teller assisting with customer service. Bank teller assisting with customer service.
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Electronic service information is available from aftermarket sources, such as All-Data and ... Electronic service information is available from aftermarket sources, such as All-Data and ...
Video: Male Reproductive System - Testosterone

For a complete list of videos, visit our video library