« previous next »

Author Question: To overpromise and underdeliver to a customer is an example of a(n) _____. A) enhancer B) service ... (Read 154 times)

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
on: Jun 28, 2018
To overpromise and underdeliver to a customer is an example of a(n) _____.
 A) enhancer
  B) service motivator
  C) service quality
  D) service strategy
  E) detractor

Question 2

An unwritten, unspoken guarantee that establishes an understanding between the firm and its customers is called a(n) _____ guarantee.
 A) conditional
  B) implicit
  C) specific result
  D) unconditional
  E) unsolicited


jaymee143

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

B


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

jerry coleman

  • Hero Member
  • *****
  • Posts: 570
Reply #2 on: Jun 28, 2018
Correct answers!


jaymee143

  • Sr. Member
  • ****
  • Posts: 341
Reply #3 on: Jun 28, 2018
Great! Please up vote :D


« previous next »
 

Did you know?

The liver is the only organ that has the ability to regenerate itself after certain types of damage. As much as 25% of the liver can be removed, and it will still regenerate back to its original shape and size. However, the liver cannot regenerate after severe damage caused by alcohol.

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Did you know?

In ancient Rome, many of the richer people in the population had lead-induced gout. The reason for this is unclear. Lead poisoning has also been linked to madness.

Did you know?

Today, nearly 8 out of 10 pregnant women living with HIV (about 1.1 million), receive antiretrovirals.

Did you know?

Illicit drug use costs the United States approximately $181 billion every year.

Josiah Wedgwood, Queen's Ware dinner service (detail). Josiah Wedgwood, Queen's Ware dinner service (detail).
Envelope showing four options for placement of ancillary service endorsements. Envelope showing four options for placement of ancillary service endorsements.
The malfunction indicator lamp might be labeled “service engine soon,” which can cause ... The malfunction indicator lamp might be labeled “service engine soon,” which can cause ...
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
Types of ecosystem service vs. total global value per year Types of ecosystem service vs. total global value per year
Formation of a DNA loop allows factors that bind to an enhancer or silencer Formation of a DNA loop allows factors that bind to an enhancer or silencer
Video: Causes of Angina

For a complete list of videos, visit our video library