Author Question: Usually only the customer benefits from a good customer service attitude. Indicate whether the ... (Read 82 times)

Mr.Thesaxman · **on:** Jul 6, 2018

Usually only the customer benefits from a good customer service attitude.

Indicate whether the statement is true or false

Question 2

A team has just outlined its approach to a problem. Part of its plan is to have the team members' manager closely monitor the daily tasks.

The manager should discourage this approach and remind the team the project is its responsibility, but he is available for assistance.
Indicate whether the statement is true or false.

macmac · **Reply #1 on:** Jul 6, 2018

Answer to Question 1

FALSE

Answer to Question 2

Answer: TRUE
Explanation: Excessive supervision (even if desired by employees) ultimately destroys the five dimensions of empowerment. The primary goal of delegation is accomplishment of the task, not use of the manager's preferred procedures.