« previous next »

Author Question: A service profit chain is the service sequence from employees to customers to profit. Indicate ... (Read 68 times)

fox

  • Hero Member
  • *****
  • Posts: 540
on: Jul 6, 2018
A service profit chain is the service sequence from employees to customers to profit.
 
  Indicate whether the statement is true or false.

Question 2

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.
 
  What will be an ideal response?


rnehls

  • Sr. Member
  • ****
  • Posts: 313
Reply #1 on: Jul 6, 2018
Answer to Question 1

Answer: TRUE

Answer to Question 2

Answer: Managers can implement feedforward control as a preventive measure. Some of the feedforward control measures include the following:
a. Identify potential problems by observing how employees treat and interact with each other.
b. Use careful prehiring screening.
c. Train employees about how to avoid danger if the situation arises.
d. Enforce organizational policy that any workplace rage, aggression, or violence will not be tolerated.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Children of people with alcoholism are more inclined to drink alcohol or use hard drugs. In fact, they are 400 times more likely to use hard drugs than those who do not have a family history of alcohol addiction.

Did you know?

Hypertension is a silent killer because it is deadly and has no significant early symptoms. The danger from hypertension is the extra load on the heart, which can lead to hypertensive heart disease and kidney damage. This occurs without any major symptoms until the high blood pressure becomes extreme. Regular blood pressure checks are an important method of catching hypertension before it can kill you.

Did you know?

During pregnancy, a woman is more likely to experience bleeding gums and nosebleeds caused by hormonal changes that increase blood flow to the mouth and nose.

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

There are more nerve cells in one human brain than there are stars in the Milky Way.

DNA Sequence DNA Sequence
Post–Main-Sequence Evolution Post–Main-Sequence Evolution
It is important for new employees to know the location of all fire extinguishers. (C) Sweep the area ... It is important for new employees to know the location of all fire extinguishers. (C) Sweep the area ...
Accumulation of toxicants over time and up the food chain Accumulation of toxicants over time and up the food chain
Sequence Series Arithmatic Progression Problem Sequence Series Arithmatic Progression Problem
Annotation of a DNA sequence containing part of the human globin gene Annotation of a DNA sequence containing part of the human globin gene
Video: Calvin Cycle Explained!

For a complete list of videos, visit our video library