« previous next »

Author Question: A service profit chain is the service sequence from employees to customers to profit. Indicate ... (Read 122 times)

fox

  • Hero Member
  • *****
  • Posts: 540
on: Jul 6, 2018
A service profit chain is the service sequence from employees to customers to profit.
 
  Indicate whether the statement is true or false.

Question 2

Workplace violence is a difficult problem for managers to handle. Managers can take anticipatory steps to control workplace violence. Provide a few suggestions.
 
  What will be an ideal response?


rnehls

  • Sr. Member
  • ****
  • Posts: 313
Reply #1 on: Jul 6, 2018
Answer to Question 1

Answer: TRUE

Answer to Question 2

Answer: Managers can implement feedforward control as a preventive measure. Some of the feedforward control measures include the following:
a. Identify potential problems by observing how employees treat and interact with each other.
b. Use careful prehiring screening.
c. Train employees about how to avoid danger if the situation arises.
d. Enforce organizational policy that any workplace rage, aggression, or violence will not be tolerated.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Did you know?

Complications of influenza include: bacterial pneumonia, ear and sinus infections, dehydration, and worsening of chronic conditions such as asthma, congestive heart failure, or diabetes.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Did you know?

About 100 new prescription or over-the-counter drugs come into the U.S. market every year.

Biomagnification in a Lake Ontario food chain. Biomagnification in a Lake Ontario food chain.
Transposon mutagenesis can be used to map a mutation in the genome sequence Transposon mutagenesis can be used to map a mutation in the genome sequence
Chain of Infection Chain of Infection
The growing peptide chain at the P site The growing peptide chain at the P site
DNA sequence variation in parts of the Drosophila Adh gene DNA sequence variation in parts of the Drosophila Adh gene
The lacO region O1 containing an inverted repeat sequence The lacO region O1 containing an inverted repeat sequence
Video: Barriers - eye structures, digestive mucosa, respiratory mucosa & genitourinary mucosa

For a complete list of videos, visit our video library