Answer to Question 1
In appreciative inquiry, small groups of people from the organization are assembled. In the first step (discovery) the group identifies the positive aspects of the organization. In the second step (dreaming), the group discusses and envisions what might be. In the third step (designing), the participants discuss their ideas about what should be. Finally, in the last step (delivering) begin instituting a plan of specific objectives and directions of what will be.
Answer to Question 2
Three factors determine an organization's readiness to make changes: the amount of dissatisfaction with current conditions, the availability of a desirable alternative, and the existence of a plan for achieving that alternative.
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