The balanced scorecard balances financial measures with three additional metrics:
a. customer satisfaction, employee satisfaction, green metrics
b. internal process excellence customer satisfaction, employee learning and growth
c. employee learning and growth, employee satisfaction, internal process excellence
d. employee satisfaction, green metrics, internal process excellence
e. none of the above
Question 2
Once a trigger event motivates a reevaluation of values, goals, and strategy, the transformation typically follows which set of sequential interventions?
a. set the vision, diagnose the status quo, alter informal and then formal design elements.
b. set the vision, diagnose the status quo, alter formal and then informal design elements.
c. diagnose the status quo, set the vision, alter formal and then informal design elements.
d. diagnose the status quo, set the vision, alter informal and then formal design elements.
The chain of infection: preventative measures follow each link of the chain.
A healthy diet is made up of well-balanced nutrients.
Adding additional amounts of ethyl alcohol (ethanol) increases the frequency reading.
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