The balanced scorecard balances financial measures with three ...

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The balanced scorecard balances financial measures with three additional metrics:
 
  a. customer satisfaction, employee satisfaction, green metrics
  b. internal process excellence customer satisfaction, employee learning and growth
  c. employee learning and growth, employee satisfaction, internal process excellence
  d. employee satisfaction, green metrics, internal process excellence
  e. none of the above

Question 2

Once a trigger event motivates a reevaluation of values, goals, and strategy, the transformation typically follows which set of sequential interventions?
 
  a. set the vision, diagnose the status quo, alter informal and then formal design elements.
  b. set the vision, diagnose the status quo, alter formal and then informal design elements.
  c. diagnose the status quo, set the vision, alter formal and then informal design elements.
  d. diagnose the status quo, set the vision, alter informal and then formal design elements.

[Expo]

Answer to Question 1

d

Answer to Question 2

a

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Thank you

[Expo]

No problemo