The balanced scorecard balances financial measures with three additional metrics:
a. customer satisfaction, employee satisfaction, green metrics
b. internal process excellence customer satisfaction, employee learning and growth
c. employee learning and growth, employee satisfaction, internal process excellence
d. employee satisfaction, green metrics, internal process excellence
e. none of the above
Question 2
Once a trigger event motivates a reevaluation of values, goals, and strategy, the transformation typically follows which set of sequential interventions?
a. set the vision, diagnose the status quo, alter informal and then formal design elements.
b. set the vision, diagnose the status quo, alter formal and then informal design elements.
c. diagnose the status quo, set the vision, alter formal and then informal design elements.
d. diagnose the status quo, set the vision, alter informal and then formal design elements.
Measures of ocean chlorophyll-a concentrations from part of Atlantic Canada in (a) January 2006, and
Traction is the application of a pulling force to maintain bone alignment during fracture healing. D
Tall safety stands can be used to provide additional support for the vehicle while on the hoist.
A well-balanced, healthy diet
The Economics of Money, Banking and Financial Markets, Business School Edition
High in the Andes, a scientist measures the stride of a carnivorous dinosaur