The process of planned change includes steps. a. three b. ...

[sheilaspns]

The process of planned change includes steps.
 
  a. three
  b. four
  c. five
  d. six

Question 2

With regard to the three different types of trust that negotiators can form in their relationships
  with a counterparty, identification-based trust results from:
 
  A) reciprocating another party's behavior
  B) trusting that the counterparty will stand behind their issued threats
  C) seeing another person as a bad role model
  D) having complete empathy with another party

[jesse.fleming]

Answer to Question 1

d;

Answer to Question 2

D

[sheilaspns]

Thanks for the timely response, appreciate it

[gcook]

YES! Correct, THANKS for helping me on my review