This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Define the three primary components of a comprehensive customer relationship management (CRM) ... (Read 123 times)

Zulu123

  • Hero Member
  • *****
  • Posts: 525
on: Jul 7, 2018
Define the three primary components of a comprehensive customer relationship management (CRM) system.
 
  What will be an ideal response?

Question 2

In SQL Query Analyzer, the bottom pane shows the query results.
 
  Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

stano32

  • Sr. Member
  • ****
  • Posts: 339
Reply #1 on: Jul 7, 2018
Answer to Question 1

A comprehensive CRM system comprises three primary components:
a. Operational CRM-includes systems for automating the fundamental business processes like marketing, sales, and support for interacting with the customer.
b. Analytical CRM-includes systems for analyzing customer behavior and perceptions (e.g., quality, price, and overall satisfaction) in order to provide business intelligence.
c. Collaborative CRM-includes systems for providing effective and efficient communication with the customer from the entire organization.

Answer to Question 2

TRUE


Zulu123

  • Member
  • Posts: 525
Reply 2 on: Jul 7, 2018
Excellent

sultansheikh

  • Member
  • Posts: 335
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Critical care patients are twice as likely to receive the wrong medication. Of these errors, 20% are life-threatening, and 42% require additional life-sustaining treatments.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

About 3% of all pregnant women will give birth to twins, which is an increase in rate of nearly 60% since the early 1980s.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Relationship of Victims and Rapists Relationship of Victims and Rapists
Operations Management question Operations Management question
Opioids for Pain Management Opioids for Pain Management
Pharmacologic Management of Renal Failure Pharmacologic Management of Renal Failure
Relationship between the pancreas and the digestive system. Relationship between the pancreas and the digestive system.
Data management short answer q Data management short answer q
Video: Appendicitis Animation

For a complete list of videos, visit our video library