Define the three primary components of a comprehensive customer ...

[Zulu123]

Define the three primary components of a comprehensive customer relationship management (CRM) system.
 
  What will be an ideal response?

Question 2

In SQL Query Analyzer, the bottom pane shows the query results.
 
  Indicate whether the statement is true or false

[stano32]

Answer to Question 1

A comprehensive CRM system comprises three primary components:
a. Operational CRM-includes systems for automating the fundamental business processes like marketing, sales, and support for interacting with the customer.
b. Analytical CRM-includes systems for analyzing customer behavior and perceptions (e.g., quality, price, and overall satisfaction) in order to provide business intelligence.
c. Collaborative CRM-includes systems for providing effective and efficient communication with the customer from the entire organization.

Answer to Question 2

TRUE

[Zulu123]

YES! Correct, THANKS for helping me on my review

[kthug]

Gracias!