Author Question: ________ customer relationship management (CRM) includes systems used for automating the fundamental ... (Read 111 times)

EAugust · **on:** Jul 7, 2018

________ customer relationship management (CRM) includes systems used for automating the fundamental business processes and for interacting with a customer.

A) Operational
B) Integrated
C) Collaborative
D) Reflective
E) Structured

Question 2

The use of ________ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.

A) Web 1.0 techniques
B) extranet
C) social media
D) extranet and Web 1.0 techniques
E) Web 3.0 techniques and extranet