Penelope is a supervisor at a dorm cafeteria. It seems to her ...

[ENagel]

Penelope is a supervisor at a dorm cafeteria. It seems to her that she has been receiving more complaints than usual although she also knows that a lot of factors can influence complaints. According to the problem solving cycle, she should first ____.
 
  a. talk to students to see what has gone wrong
  b. identify what she can do to improve the food
  c. determine whether there is, indeed, a problem
  d. ask higher level administrators what to do

Question 2

The ____ is a particular approach to problem solving which suggests the following steps: problem identification, problem definition, strategy formulation, organization of information, allocation of resources, monitoring, and evaluation.
 
  a. problem solving cycle
 b. systematic heuristic system
  c. programmed algorithm
 d. task analysis solution

[hugthug12]

Answer to Question 1

c

Answer to Question 2

a