Penelope is a supervisor at a dorm cafeteria. It seems to her that she has been receiving more complaints than usual although she also knows that a lot of factors can influence complaints. According to the problem solving cycle, she should first ____.
a. talk to students to see what has gone wrong
b. identify what she can do to improve the food
c. determine whether there is, indeed, a problem
d. ask higher level administrators what to do
Question 2
The ____ is a particular approach to problem solving which suggests the following steps: problem identification, problem definition, strategy formulation, organization of information, allocation of resources, monitoring, and evaluation.
a. problem solving cycle
b. systematic heuristic system
c. programmed algorithm
d. task analysis solution
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