According to the chapter case, UPS's use of web-based tools that allow customers to embed UPS functions, such as tracking and cost calculations, into their own websites, was an information systems solution used to achieve customer intimacy.
Indicate whether the statement is true or false
Question 2
Which of the following is not an advantage for new companies entering the marketplace?
A) They can implement new systems and equipment.
B) They are not locked into an existing brand image.
C) They are more highly motivated.
D) They can establish new relationships with suppliers.
E) They can often hire younger, less expensive workers.
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