________ takes advantage of signals transmitted via the phone to access a database, retrieve account information, and enter data.
A) Structured query language
B) Interactive voice response
C) Electronic reported outcome
D) Dialog system
Question 2
Which of the following best illustrates the strategic use of IT?
A) maintaining the IT systems of a company
B) establishing a data center to store key information
C) transforming the business model of an organization
D) licensing the software that a company will use
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