Author Question: The information systems used by customer relationship management (CRM) are often ________. A) ... (Read 86 times)

wenmo · **on:** Jul 7, 2018

The information systems used by customer relationship management (CRM) are often ________.

A) outdated
B) unified
C) fragmented
D) redundant

Question 2

Projects focused on explicit knowledge and structural capital, much of which is in electronic form and scattered across different formats and media types, are worsened by the ease of copying and editing electronic files because different versions

contain inconsistent information. This problem is referred to as ________.A) reliability
B) accessibility
C) exclusivity
D) redundancy