When beginning a CRM implementation, a company should focus on ...

[KimWrice]

When beginning a CRM implementation, a company should focus on the ________ of the CRM project before considering possible technology solutions.
 
  A) cloud
  B) database
  C) client
  D) goals
  E) none of the above

Question 2

One of the goals of producing ________ is to validate the system design, including the data flow diagram and the data dictionary.
 
  A) process diagrams
  B) process databases
  C) process specifications
  D) production specifications

[bpool94]

Answer to Question 1

D

Answer to Question 2

C

[KimWrice]

Excellent

[rachel]

Gracias!