Author Question: When beginning a CRM implementation, a company should focus on the ________ of the CRM project ... (Read 108 times)

KimWrice · **on:** Jul 7, 2018

When beginning a CRM implementation, a company should focus on the ________ of the CRM project before considering possible technology solutions.

A) cloud
B) database
C) client
D) goals
E) none of the above

Question 2

One of the goals of producing ________ is to validate the system design, including the data flow diagram and the data dictionary.

A) process diagrams
B) process databases
C) process specifications
D) production specifications