This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her ... (Read 115 times)

newbem

  • Hero Member
  • *****
  • Posts: 579
on: Jul 7, 2018
A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her disease. An employee with a wheelchair and tank of oxygen greets her at the door and gives her instructions on how to find the pulmonology clinic.
 
  This is an example of: a. client courtesy.
  b. customer-centeredness.
  c. patient advocacy.
  d. strategic service.

Question 2

Four phases of political development include __________.
 
  a. Following others
  b. Political sophistication
  c. Purchasing a membership
  d. Self-interest


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

orangecrush

  • Sr. Member
  • ****
  • Posts: 350
Reply #1 on: Jul 7, 2018
Answer to Question 1

B
Customer-centeredness or patient-centered care, staying close to the customer, and an obsession with service reflect a marketing or customer orientation. This is an example of care portrayed at a Magnet hospital that focuses on patient-centered care.

Answer to Question 2

B, D
Four phases of political development include buy-in, self-interest, political sophistication, and leading the way (Longest, 2001).


newbem

  • Member
  • Posts: 579
Reply 2 on: Jul 7, 2018
Great answer, keep it coming :)

meow1234

  • Member
  • Posts: 333
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Persons who overdose with cardiac glycosides have a better chance of overall survival if they can survive the first 24 hours after the overdose.

Did you know?

Methicillin-resistant Staphylococcus aureus or MRSA was discovered in 1961 in the United Kingdom. It if often referred to as a superbug. MRSA infections cause more deaths in the United States every year than AIDS.

Methicilli ...
Did you know?

Intradermal injections are somewhat difficult to correctly administer because the skin layers are so thin that it is easy to accidentally punch through to the deeper subcutaneous layer.

Did you know?

Earwax has antimicrobial properties that reduce the viability of bacteria and fungus in the human ear.

Did you know?

The longest a person has survived after a heart transplant is 24 years.

Large Munsterländer Large Munsterländer
Reputable Websites for Patient Education Cont. Reputable Websites for Patient Education Cont.
A physical therapist exercising the patient’s leg in a physical therapy department. A physical therapist exercising the patient’s leg in a physical therapy department.
A goniometer is used to measure range of motion of the patient’s arm. A goniometer is used to measure range of motion of the patient’s arm.
Large facial tumor due to malignant Burkitt’s lymphoma, a non-Hodgkin’s lymphoma. Large facial tumor due to malignant Burkitt’s lymphoma, a non-Hodgkin’s lymphoma.
Head of a patient with tertiary syphilis. Head of a patient with tertiary syphilis.
Video: Asthma Treatment

For a complete list of videos, visit our video library