This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her ... (Read 137 times)

newbem

  • Hero Member
  • *****
  • Posts: 579
on: Jul 7, 2018
A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her disease. An employee with a wheelchair and tank of oxygen greets her at the door and gives her instructions on how to find the pulmonology clinic.
 
  This is an example of: a. client courtesy.
  b. customer-centeredness.
  c. patient advocacy.
  d. strategic service.

Question 2

Four phases of political development include __________.
 
  a. Following others
  b. Political sophistication
  c. Purchasing a membership
  d. Self-interest


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

orangecrush

  • Sr. Member
  • ****
  • Posts: 350
Reply #1 on: Jul 7, 2018
Answer to Question 1

B
Customer-centeredness or patient-centered care, staying close to the customer, and an obsession with service reflect a marketing or customer orientation. This is an example of care portrayed at a Magnet hospital that focuses on patient-centered care.

Answer to Question 2

B, D
Four phases of political development include buy-in, self-interest, political sophistication, and leading the way (Longest, 2001).


newbem

  • Member
  • Posts: 579
Reply 2 on: Jul 7, 2018
Excellent

Viet Thy

  • Member
  • Posts: 329
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Famous people who died from poisoning or drug overdose include, Adolf Hitler, Socrates, Juan Ponce de Leon, Marilyn Monroe, Judy Garland, and John Belushi.

Did you know?

The National Institutes of Health have supported research into acupuncture. This has shown that acupuncture significantly reduced pain associated with osteoarthritis of the knee, when used as a complement to conventional therapies.

Did you know?

To prove that stomach ulcers were caused by bacteria and not by stress, a researcher consumed an entire laboratory beaker full of bacterial culture. After this, he did indeed develop stomach ulcers, and won the Nobel Prize for his discovery.

Did you know?

Approximately 15–25% of recognized pregnancies end in miscarriage. However, many miscarriages often occur before a woman even knows she is pregnant.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

Measuring Patient Height Measuring Patient Height
Large white butterfly egg Large white butterfly egg
Mechanisms of Penile Erection and Basis for Pharmacological Treatment of Erectile Dysfunction Mechanisms of Penile Erection and Basis for Pharmacological Treatment of Erectile Dysfunction
China's proposed supercollider plans to be twice the size of the Large Hadron Co China's proposed supercollider plans to be twice the size of the Large Hadron Co
Instructing a Patient to Use Crutches Correctly Instructing a Patient to Use Crutches Correctly
Areas of sclerosis (see arrows) in the white matter of a patient with MS. Areas of sclerosis (see arrows) in the white matter of a patient with MS.
Video: Homeostasis (range of body conditions, normal limits, mild stresses & severe stresses)

For a complete list of videos, visit our video library