A patient with pulmonary fibrosis is visiting a large ...

[newbem]

A patient with pulmonary fibrosis is visiting a large metropolitan institution for treatment of her disease. An employee with a wheelchair and tank of oxygen greets her at the door and gives her instructions on how to find the pulmonology clinic.
 
  This is an example of: a. client courtesy.
  b. customer-centeredness.
  c. patient advocacy.
  d. strategic service.

Question 2

Four phases of political development include __________.
 
  a. Following others
  b. Political sophistication
  c. Purchasing a membership
  d. Self-interest

[orangecrush]

Answer to Question 1

B
Customer-centeredness or patient-centered care, staying close to the customer, and an obsession with service reflect a marketing or customer orientation. This is an example of care portrayed at a Magnet hospital that focuses on patient-centered care.

Answer to Question 2

B, D
Four phases of political development include buy-in, self-interest, political sophistication, and leading the way (Longest, 2001).

[newbem]

Thanks for the timely response, appreciate it

[sultansheikh]

YES! Correct, THANKS for helping me on my review