A nurse receives frequent personal phone calls. The manager ...

[notis]

A nurse receives frequent personal phone calls. The manager decides to confront the nurse regarding the phone calls. In what manner should the manager address this nurse?
 
  1. Meet with the nurse privately and inquire as to the necessity of personal phone calls.
  2. Meet with the nurse and give a verbal warning.
  3. The manager should inform the nurse the other nurses are complaining about the phone calls.
  4. Instruct the nurse to address the issue with the staff.

Question 2

A nurse has gone to the human resources director to complain about a recent appraisal. The nurse informs the HR director he did not agree with some comments on the appraisal.
 
  Which of the following comments by the HR director would be appropriate? 1. Youll need to follow up with your manager.
  2. You dont have to agree with the appraisal but you do have to sign it.
  3. You have the right to file a written appeal.
  4. You should have one of your peers review your appraisal.

[ndhahbi]

Answer to Question 1

1
Explanation: 1. The manager should address the behavior in private and investigate the situation. It may or
may not be appropriate to give a warning. As part of the investigation it would be appropriate
to discuss the complaints of staff in a general manner. It is inappropriate to have nursing staff
address the issues amongst themselves.

Answer to Question 2

3
Explanation: 1. The employee has a right to appeal an appraisal and document his version of the facts. The
employees decision to follow up with the HR director is appropriate. The employee should
sign the appraisal after the appeal process and proper documentation regarding the facts. It is
inappropriate for another staff nurse to review the appraisal.

[notis]

Wow, this really help

[Liddy]

Gracias!