Author Question: A manager must confront a nurse who has been rude to clients. The primary purpose in disciplining a ... (Read 85 times)

roselinechinyere27m · **on:** Jul 8, 2018

A manager must confront a nurse who has been rude to clients. The primary purpose in disciplining a staff member is to:

1. Punish the guilty.
2. Encourage appropriate behavior.
3. Protect the institution from liability.
4. Set an example for other employees.

Question 2

An employee has been late for work three mornings this week. The nurse manager plans to coach the employee. Place the steps to coaching in the correct order.

1. Explore the reason for problem.
2. Link the problem behavior to client care.
3. Ask employee for potential solution.
4. State the behavior of concern.
5. Agree to meet for follow-up evaluation.
6. Document agreed-upon behavior changes.

dantucker · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Explanation: 1. The goal of the manager is encouraging the correct behavior. As a result of encouraging
appropriate behavior, the manager helps protect the institution from liability and sets an
example for other employees. Punishment is only one means of discipline.

Answer to Question 2

4, 2, 1, 3, 6, 5
Explanation: The employee must first know that the tardy behavior is unacceptable. Tardiness will affect patient
care. Ask the employee the reason for the tardy behavior and a possible solution. Agree on actions
for behavior change and plan a follow-up evaluation meeting.