Health care organizations have used benchmarking to evaluate and ...

[JMatthes]

Health care organizations have used benchmarking to evaluate and enhance quality care by:
 
  1. Comparing outcome indicators between organizations.
  2. Comparing internal hospital units.
  3. Establishing unit goals.
  4. Maintaining effective unit policies.

Question 2

In order to evaluate the quality of client care in the hospital setting, the nurse manager may ask the nursing staff to:
 
  1. Track the number of supplies used on surgical clients.
  2. Document nursing time and tasks spent on direct client care.
  3. Administer a client and family satisfaction survey.
  4. Assess clients and report acuity to shift supervisors daily.

[Fayaz00962]

Answer to Question 1

1
Explanation: 1. Benchmarking uses an organizations outcome data and compares it with a similar
organization to address strengths and challenges. Evaluating the goals and policies of internal
units are not benchmarking.

Answer to Question 2

3
Explanation: 1. Client satisfaction surveys can be used to evaluate client needs and how the organization is
meeting those needs. Tracking supplies, documenting nursing time, and reporting client acuity
can be used for budgeting and staffing purposes.