During the latest employee survey it was established that the ...

[azncindy619]

During the latest employee survey it was established that the staff find the hospital dirty and non-conducive to health and healing. Which strategy can help with the staff's perception of the organization?
 
  1. Recognize the findings and determine a method to change.
  2. Acknowledge the findings and ask the staff members what role they play in the appearance of the hospital.
  3. Contact the Director of Environment Services and expect a plan to address the findings.
  4. Study the financial statements and determine which areas can be closed to divert revenue to newer parts of the hospital.

Question 2

Which actions support the organization's goal to increase transparency? Select all that apply.
 
  1. The organization publicizes safety reports on the hospital website.
  2. The hospital participated in a widely published study on the use of a new type of equipment.
  3. Patient satisfaction reports are displayed on bulletin boards throughout the facility.
  4. The hospital maintains all error reports as confidential.
  5. Hospital policy and procedures are publically available.

[blakcmamba]

Answer to Question 1

1
Explanation: 1. The staff is offering input to help the hospital improve. This input should be acknowledged and acted upon.
2. This approach implies that the staff is to blame for the situation and could result in hesitance to share any other suggestions.
3. This action places the blame on one department for a problem that is facility wide.
4. This action is not logical in the face of this situation.

Answer to Question 2

1, 2, 3
Explanation: 1. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
2. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
3. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.
4. Keeping this information out of public record is not supportive of the goal to be transparent.
5. Transparency means that information is openly shared, whether or not it results in a positive view of the organization.

[azncindy619]

TYSM

[lcapri7]

Gracias!