Which action, taken by the administration of a healthcare ...

[captainjonesify]

Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?
 
  1. Ensuring that all members of the teams develop skills in leadership and control.
  2. Encouraging the creation of specific responsibilities and boundaries for team members.
  3. Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams.
  4. Providing for education in technical, interpersonal, communication, and management skills for all team members.

Question 2

The nurse has just been promoted to unit manager. Which advice, offered by a senior unit manager, will help this nurse become inspirational and motivational in this new role?
 
  1. If you make a mistake with your staff, admit it, apologize, and correct the error if possible.
  2. Don't be too soft on the staff. If they make a mistake, be certain to reprimand them immediately.
  3. Give your best nurses extra attention and rewards for their help.
  4. Never get into a disagreement with a staff member.

[mistyjohnson]

Answer to Question 1

3
Explanation: 1. All team members should be empowered to exercise leadership and control.
2. While all teams require specific boundaries and responsibilities, the self-directed team differs in that the team, rather than an outside entity, develops these concepts.
3. Self-directed work teams should include development of performance evaluation tools useful for the team and there should be team-wide implementation of this evaluation. Management centered evaluation violates this principle.
4. All members will require skills in management, communication techniques, and interpersonal relations.

Answer to Question 2

1
Explanation: 1. Managers need to be honest and forthcoming with staff, which includes taking responsibility for one's own actions and errors. This also provides a positive role model for the staff.
2. When errors occur, the manager should use the opportunity for improvement, not punishment.
3. When staff feel some staff are given extra credit, they will feel uncomfortable with the manager and resentment will build.
4. Staff need to feel that they can share their feedback, positive or negative, and not feel threatened when they disagree with the manager.

[captainjonesify]

TYSM

[zacnyjessica]

Gracias!