Which action, taken by the administration of a healthcare facility, would likely hinder the success of self-directed work teams?
1. Ensuring that all members of the teams develop skills in leadership and control.
2. Encouraging the creation of specific responsibilities and boundaries for team members.
3. Creating organization-wide performance evaluation tools for management to use in uniform fashion for all teams.
4. Providing for education in technical, interpersonal, communication, and management skills for all team members.
Question 2
The nurse has just been promoted to unit manager. Which advice, offered by a senior unit manager, will help this nurse become inspirational and motivational in this new role?
1. If you make a mistake with your staff, admit it, apologize, and correct the error if possible.
2. Don't be too soft on the staff. If they make a mistake, be certain to reprimand them immediately.
3. Give your best nurses extra attention and rewards for their help.
4. Never get into a disagreement with a staff member.