A nurse administrator is involved in process improvement and uses a chart to examine the relationships among complex processes. The chart resembles a fishbone. Which of the following has the administrator used?
A) Cause-and-effect chart
B) Flowchart
C) Gantt chart
D) Pie chart
Question 2
When describing the role of the nurse administrator in relation to information management systems, which of the following would be expected as a basic skill?
A) Using spreadsheets
B) Recording quality assurance data
C) Interpreting benchmarking data
D) Using agency database systems
In the communication technique of collaborating, the nurse sends the message that the nurse and pati
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