A nurse administrator is involved in process improvement and uses a chart to examine the relationships among complex processes. The chart resembles a fishbone. Which of the following has the administrator used?
A) Cause-and-effect chart
B) Flowchart
C) Gantt chart
D) Pie chart
Question 2
When describing the role of the nurse administrator in relation to information management systems, which of the following would be expected as a basic skill?
A) Using spreadsheets
B) Recording quality assurance data
C) Interpreting benchmarking data
D) Using agency database systems
