A nurse at a physician-run clinic tried to schedule an operating ...

[tnt_battle]

A nurse at a physician-run clinic tried to schedule an operating room for an early morning outpatient surgery. The nurse manager of the operating rooms did not have any available rooms until late afternoon, so the nurse manager refused the request.
 
  This resulted in what type of conflict?
  a.
  Cultural conflict
  b.
  Horizontal conflict
  c.
  Vertical conflict
  d.
  Intradepartmental conflict

Question 2

A staff member came to the in-service session upset because it was her day off. She was wearing tight, revealing clothes. The nurse manager realized that the staff nurse was demonstrating what reaction to the conflict?
 
  a. Sublimation
  b. Attention getting
  c. Identification
  d. Rationalization

[Sophiapenny]

Answer to Question 1

ANS: B
Line-staff conflict, which is usually horizontal, is commonly a struggle among domains related to activities, expertise, and authority. The need for consensus, requirements of work sequence, and use of shared facilities or services are potential areas of conflict aggravated by differing departmental goals.

Answer to Question 2

ANS: B
Attention getting may involve seeking highly visible jobs, engaging in loud or excessive talking, wearing bright or sexy clothing or unusual hair styles, or driving flashy cars.

[tnt_battle]

Thank you

[Sophiapenny]

No problemo