Jamie drops her smartphone in the cafeteria and shatters the ...

[humphriesbr@me.com]

Jamie drops her smartphone in the cafeteria and shatters the screen, so she needs to buy a new phone. Which step of the consumer decision process does this illustrate?
 A) Searching information
  B) Evaluating alternatives
  C) Purchasing
  D) Recognizing problem
  E) Evaluating after purchase

Question 2

The motion picture industry uses a rating system to describe the content of its movies. Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for those under 17). This rating system satisfies consumers' right to:
 A) be heard.
  B) safety.
  C) be informed.
  D) censorship.
  E) refunds.

[bbburns21]

Answer to Question 1

D

Answer to Question 2

C

[humphriesbr@me.com]

Excellent

[bitingbit]

YES! Correct, THANKS for helping me on my review