This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks ... (Read 533 times)

dollx

  • Hero Member
  • *****
  • Posts: 558
on: Jul 17, 2018
A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks at the nurse.
 
  The nurse approaches the coworker and says, You seem angry with me. Can we talk about what's bothering you? The coworker responds, I'm not angry with you. Everything is fine. What behavior is this coworker demonstrating?
  1.
  Conflict management
  2.
  Conflict control
  3.
  Passive-aggressive
  4.
  Aggressive

Question 2

When negotiating because of a conflict you should:
 
  1.
  quickly respond with an answer.
  2.
  take what is said personally; after all, this conflict does affect you.
  3.
  respond with criticism.
  4.
  identify the need that the person is expressing.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 3
The coworker is demonstrating passive-aggressive behavior, which includes angry body language and nasty comments while denying there is a problem.

Answer to Question 2

ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.


dollx

  • Member
  • Posts: 558
Reply 2 on: Jul 17, 2018
Excellent

cpetit11

  • Member
  • Posts: 321
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

To combat osteoporosis, changes in lifestyle and diet are recommended. At-risk patients should include 1,200 to 1,500 mg of calcium daily either via dietary means or with supplements.

Did you know?

Serum cholesterol testing in adults is recommended every 1 to 5 years. People with diabetes and a family history of high cholesterol should be tested even more frequently.

Did you know?

Aspirin may benefit 11 different cancers, including those of the colon, pancreas, lungs, prostate, breasts, and leukemia.

Did you know?

Vaccines cause herd immunity. If the majority of people in a community have been vaccinated against a disease, an unvaccinated person is less likely to get the disease since others are less likely to become sick from it and spread the disease.

Did you know?

Asthma cases in Americans are about 75% higher today than they were in 1980.

Testing Visual Fields by Confrontation: The nurse and patient should be approximately at an eye to e Testing Visual Fields by Confrontation: The nurse and patient should be approximately at an eye to e
A nurse adjusts the rate of a client’s IV. A nurse adjusts the rate of a client’s IV.
The surgical nurse assists the client into the correct position The surgical nurse assists the client into the correct position
Shooting star Shooting star
"Practice makes perfect" "Practice makes perfect"
Video: Spermatogenesis Animation

For a complete list of videos, visit our video library