This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks ... (Read 135 times)

dollx

  • Hero Member
  • *****
  • Posts: 558
on: Jul 17, 2018
A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks at the nurse.
 
  The nurse approaches the coworker and says, You seem angry with me. Can we talk about what's bothering you? The coworker responds, I'm not angry with you. Everything is fine. What behavior is this coworker demonstrating?
  1.
  Conflict management
  2.
  Conflict control
  3.
  Passive-aggressive
  4.
  Aggressive

Question 2

When negotiating because of a conflict you should:
 
  1.
  quickly respond with an answer.
  2.
  take what is said personally; after all, this conflict does affect you.
  3.
  respond with criticism.
  4.
  identify the need that the person is expressing.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 3
The coworker is demonstrating passive-aggressive behavior, which includes angry body language and nasty comments while denying there is a problem.

Answer to Question 2

ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.


dollx

  • Member
  • Posts: 558
Reply 2 on: Jul 17, 2018
Great answer, keep it coming :)

brbarasa

  • Member
  • Posts: 308
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Approximately 70% of expectant mothers report experiencing some symptoms of morning sickness during the first trimester of pregnancy.

Did you know?

Despite claims by manufacturers, the supplement known as Ginkgo biloba was shown in a study of more than 3,000 participants to be ineffective in reducing development of dementia and Alzheimer’s disease in older people.

Did you know?

Studies show that systolic blood pressure can be significantly lowered by taking statins. In fact, the higher the patient's baseline blood pressure, the greater the effect of statins on his or her blood pressure.

Did you know?

Pink eye is a term that refers to conjunctivitis, which is inflammation of the thin, clear membrane (conjunctiva) over the white part of the eye (sclera). It may be triggered by a virus, bacteria, or foreign body in the eye. Antibiotic eye drops alleviate bacterial conjunctivitis, and antihistamine allergy pills or eye drops help control allergic conjunctivitis symptoms.

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

The nurse needs to inform the patient with impaired vision when a touch is to occur and ask permissi The nurse needs to inform the patient with impaired vision when a touch is to occur and ask permissi
The nurse can make observations about the patient's general appearance while talking with the p The nurse can make observations about the patient's general appearance while talking with the p
B, The nurse teaches the postoperative client to use an incentive spirometer to expand the lungs. B, The nurse teaches the postoperative client to use an incentive spirometer to expand the lungs.
The grey side-gilled sea slug Pleurobranchaea maculata. The discovery of tetrodotoxin in this slug i The grey side-gilled sea slug Pleurobranchaea maculata. The discovery of tetrodotoxin in this slug i
Magnet hospital nurse requirements Magnet hospital nurse requirements
How body makes blood flow more into brain instead of foot? How body makes blood flow more into brain instead of foot?
Video: Retina

For a complete list of videos, visit our video library