This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks ... (Read 510 times)

dollx

  • Hero Member
  • *****
  • Posts: 558
on: Jul 17, 2018
A coworker makes nasty comments to the nurse and the nurse notices the coworker shooting dirty looks at the nurse.
 
  The nurse approaches the coworker and says, You seem angry with me. Can we talk about what's bothering you? The coworker responds, I'm not angry with you. Everything is fine. What behavior is this coworker demonstrating?
  1.
  Conflict management
  2.
  Conflict control
  3.
  Passive-aggressive
  4.
  Aggressive

Question 2

When negotiating because of a conflict you should:
 
  1.
  quickly respond with an answer.
  2.
  take what is said personally; after all, this conflict does affect you.
  3.
  respond with criticism.
  4.
  identify the need that the person is expressing.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bimper21

  • Sr. Member
  • ****
  • Posts: 309
Reply #1 on: Jul 17, 2018
Answer to Question 1

ANS: 3
The coworker is demonstrating passive-aggressive behavior, which includes angry body language and nasty comments while denying there is a problem.

Answer to Question 2

ANS: 4
A rule of successful negotiation is that you identify the need the employee is expressing. You cannot solve a problem when you do not know the need that is not being met. You need to use Maslow's hierarchy of needs.


dollx

  • Member
  • Posts: 558
Reply 2 on: Jul 17, 2018
Thanks for the timely response, appreciate it

irishcancer18

  • Member
  • Posts: 310
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

There are 20 feet of blood vessels in each square inch of human skin.

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

Normal urine is sterile. It contains fluids, salts, and waste products. It is free of bacteria, viruses, and fungi.

Did you know?

Not getting enough sleep can greatly weaken the immune system. Lack of sleep makes you more likely to catch a cold, or more difficult to fight off an infection.

A parish nurse checks the blood pressure of a church member A parish nurse checks the blood pressure of a church member
The nurse can make observations about the patient's general appearance while talking with the p The nurse can make observations about the patient's general appearance while talking with the p
Nurse's hand over patients abdomen Nurse's hand over patients abdomen
A typical ratchet used to rotate a socket. A ratchet makes a ratcheting noise when it is being ... A typical ratchet used to rotate a socket. A ratchet makes a ratcheting noise when it is being ...
Using a bright light makes seeing where the smoke is coming from easier. In this case, smoke was ... Using a bright light makes seeing where the smoke is coming from easier. In this case, smoke was ...
A company that makes environmental measuring devices has calculated their revenue and costs as ... A company that makes environmental measuring devices has calculated their revenue and costs as ...
Video: Virtual Enzyme Kinetics & Lineweaver Burk Plot

For a complete list of videos, visit our video library