The nurse working a rape telephone hotline should focus the call ...

[azncindy619]

The nurse working a rape telephone hotline should focus the call so as to
 
  a. provide the caller with a sympathetic listener.
  b. provide the immediate steps the victim may take.
  c. arrange long-term client counseling.
  d. obtain information to relay to the local police.

Question 2

A client, aged 54 years, confides to a nurse I found a lump in my neck and now they tell me I have
  an incurable disease. I cannot believe it. I am too young to die.. The client's reaction shows the
  pattern of response called
 
  a. restitution.
  b. shock and denial.
  c. somatic distress.
  d. reorganization.

[Carissamariew]

Answer to Question 1

B
The telephone counselor establishes where the victim is and what has happened and provides the
necessary information to enable the victim to decide what steps to take immediately. Option A is
incorrect because counselors are trained to be empathetic rather than sympathetic. Option C is
inappropriate. Long-term aftercare is not the focus until immediate problems are resolved. Option D:
The victim remains anonymous.

Answer to Question 2

B
The reaction described is shock and disbelief, in which denial acts as a buffer against the pain of
acknowledgment. Options A and D: Restitution and reorganization both imply healing or wellness.
Option C: Somatic distress would involve client display of bodily symptoms.

[azncindy619]

Thanks for the timely response, appreciate it

[adf223]

Excellent