Answer to Question 1
ANS: 4
Persons who do not experience care in their lives often find it difficult to act in caring ways. The nurse manager who demonstrates a bath acts as a role model and conveys the value of caring. The staff member may also feel more valued because the nurse manager took the time to be with the staff member individually.
Telling the staff member how to give baths is less apt to change behavior. The staff member needs to see why it is important before they are likely to be motivated to change his or her be-havior.
Providing staff members with resources to read does not ensure that the staff members will read them or change their behavior.
Asking another staff member to provide special skin care does not address the problem of poor hygienic care by the staff member.
Answer to Question 2
ANS: 3
When the nurse closes the door and covers the client during a bath, the nurse is displaying be-haviors that make the client feel valued as a human being. The nurse is attending to the client and is preserving the client's dignity.
Keeping family members informed is perceived as a caring behavior by family; however, the nurse must first have the client's permission to do so.
Calling the client by his or her first name may not demonstrate caring behavior because a caring relationship has not yet been established. The nurse would be assuming it is acceptable to the cli-ent to call him or her by the first name. The nurse should enter the relationship with respect for the client and avoid making assumptions.
Sharing personal information about the client with the roommate would be a breech of confiden-tiality.