This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The three parts of a service call are _____. a. writing a service ticket, servicing, and ... (Read 60 times)

skymedlock

  • Hero Member
  • *****
  • Posts: 561
on: Jul 24, 2018
The three parts of a service call are _____.
 
  a. writing a service ticket, servicing, and submitting a bill
  b. technical competence, cleanliness, and speed of service
  c. unloading tools, fixing equipment, and repacking tools
  d. opening, service, and closing

Question 2

How should you react as the customer explains what is wrong with their equipment?
 
  a. Listen, then explain why the customer is misinformed.
  b. Listen attentively, then ask appropriate questions.
  c. Listen, then get right to work.
  d. Explain that you are trained to diagnose problems without input from others.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

briseldagonzales

  • Sr. Member
  • ****
  • Posts: 303
Reply #1 on: Jul 24, 2018
Answer to Question 1

d

Answer to Question 2

b


skymedlock

  • Member
  • Posts: 561
Reply 2 on: Jul 24, 2018
YES! Correct, THANKS for helping me on my review

Kedrick2014

  • Member
  • Posts: 359
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

The U.S. Pharmacopeia Medication Errors Reporting Program states that approximately 50% of all medication errors involve insulin.

Did you know?

Disorders that may affect pharmacodynamics include genetic mutations, malnutrition, thyrotoxicosis, myasthenia gravis, Parkinson's disease, and certain forms of insulin-resistant diabetes mellitus.

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

The peripheral nerves connect the brain and spinal cord to other parts of the body. The peripheral nerves connect the brain and spinal cord to other parts of the body.
Like most world-changing inventions, the printing press of fifteenth-century Europe took advantage o Like most world-changing inventions, the printing press of fifteenth-century Europe took advantage o
Eight Parts of Speech Eight Parts of Speech
Writing can lead to psychological benefits Writing can lead to psychological benefits
parts parts
DNA sequence variation in parts of the Drosophila Adh gene DNA sequence variation in parts of the Drosophila Adh gene
Video: Phlebotomy

For a complete list of videos, visit our video library