Handling problem callers who become abusive is best done by: ...

[joe]

Handling problem callers who become abusive is best done by:
 
  A) leaving time limits open so they finally run down.
 
  B) terminating them after a clear warning.
 
  C) posing close-ended questions to specify the problem.
 
  D) establishing loose and unclear administrative rules.

Question 2

The idea that crisis services be delivered based upon need and resource availability is related to the ethical idea of:
 
  A) fidelity.
 
  B) autonomy.
 
  C) justice.
 
  D) nonmaleficence.

[reversalruiz]

Answer to Question 1

B

Answer to Question 2

C