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Author Question: What must managers always avoid when resolving on-premise customer complaints? a. Paraphrasing ... (Read 225 times)

ec501234

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What must managers always avoid when resolving on-premise customer complaints?
 
  a. Paraphrasing the guests
  b. Arguing with the guests
  c. Empathizing with the guests' complaints
  d. Taking ownership of the guests' complaint

Question 2

Title VII of the Civil Rights Act prohibits quid pro quo and hostile work environment harassment.
 
  Indicate whether the statement is true or false


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ebe

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ec501234

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Reply 2 on: Aug 2, 2018
Gracias!


xoxo123

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Reply 3 on: Yesterday
Excellent

 

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