Author Question: List and describe the two factors that most affect a server's ability to deliver high-quality ... (Read 95 times)

V@ndy87 · **on:** Aug 2, 2018

List and describe the two factors that most affect a server's ability to deliver high-quality service.

What will be an ideal response?

Question 2

Information on what document should be available if there is a concern about the use of food safety procedures as a menu item is prepared and served?

a. Purchase order
b. Issue requisition
c. Closing checklist
d. Timetemperature log

Sierray · **Reply #1 on:** Aug 2, 2018

Answer to Question 1

Professional servers must possess specific characteristics if they are to deliver high-quality service to guests. In all restaurant and foodservice operations, two factors most impact a server's ability to deliver high-quality customer service: skills and empowerment. Servers must possess the specific skill sets required to do their jobs properly and to do them promptly. In addition, servers must be empowered. An empowered service staff member is one who is encouraged to use his or her own good judgment in meeting the needs of guests. Because guests often have special needs, the ability of servers to make guided, but independent, decisions in meeting guest needs is essential.

Answer to Question 2

D