Author Question: Identify the staffing-related procedures managers use to achieve their service standards. What ... (Read 41 times)

student77 · **on:** Aug 2, 2018

Identify the staffing-related procedures managers use to achieve their service standards.

What will be an ideal response?

Question 2

Explain how to ensure food safety requirements are addressed in standardized recipes, and explain procedures helpful when implementing and consistently using standardized recipes.

What will be an ideal response?

tuate · **Reply #1 on:** Aug 2, 2018

Answer to Question 1

Staffing is the management task that addresses recruiting and selecting employees, training and coaching them to know and maintain the operation's standards, and then scheduling the correct number of employees needed to ensure service standards are met. Employee selection begins with the effective recruiting of job candidates. After they are hired, employees must be trained in all of the service standards applicable to their jobs. Managers ensure service standards are consistently met by continually coaching employees in the ways their jobs are to be done. Finally, managers must schedule the number of employees needed to stay within their budgets while still achieving all the service-related standards needed to ensure high-quality customer service.

Answer to Question 2

Many operations use a Hazard Analysis Critical Control Point (HACCP) system to develop procedures for managing identified food hazards. These procedures should be incorporated into standardized recipes.

Numerous details must be addressed as menus are implemented, from calibrating ovens and scales to accurately weighing and measuring ingredients. Food-preparation staff must always follow the standardized recipe carefully.