This topic contains a solution. Click here to go to the answer

Author Question: Explain the process managers use to monitor service standards. What will be an ideal ... (Read 76 times)

ARLKQ

  • Hero Member
  • *****
  • Posts: 571
Explain the process managers use to monitor service standards.
 
  What will be an ideal response?

Question 2

Describe how technology impacts the use of standardized recipes.
 
  What will be an ideal response?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

scikid

  • Sr. Member
  • ****
  • Posts: 300
Answer to Question 1

When monitoring product-related service standards, managers perform a number of important tasks. To meet product-related standards, managers ensure standardized recipes are in use; hold regularly scheduled tasting sessions, and inspect menu items as they are plated and delivered to guests. They also circulate in the dining room during meal periods to ask guests about the quality of their menu selections and respond to feedback as it is received. Managers monitor employee-related standards by observing staff performance, identifying any staff deficiencies, and making corrections as need. When monitoring facility-related service standards, managers observe ambience including lighting, sound, and temperature. Then they identify if standards are met, and implement solutions when they are not. When monitoring safety- and security-related service standards, managers continually inspect their operations, authorize needed facility repairs, and ensure all employees follow the rules and procedures related to the safe operation of their businesses.

Answer to Question 2

Electronic systems can generate recipes daily (or more frequently) that have been adjusted for the specific number of servings to be prepared. Recipe management software can automatically update ingredient costs when market prices change.




ARLKQ

  • Member
  • Posts: 571
Reply 2 on: Aug 2, 2018
Thanks for the timely response, appreciate it


parker125

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Wow, this really help

 

Did you know?

The Babylonians wrote numbers in a system that used 60 as the base value rather than the number 10. They did not have a symbol for "zero."

Did you know?

Medication errors are more common among seriously ill patients than with those with minor conditions.

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

For a complete list of videos, visit our video library