Explain how managers monitor beverage quality. What will be an ...

[stephzh]

Explain how managers monitor beverage quality.
 
  What will be an ideal response?

Question 2

Which is an important characteristic for an effective negotiator?
 
  a. Avoiding disagreements
  b. Sticking to one issue
  c. Listening carefully
  d. Being aggressive

[meryzewe]

Answer to Question 1

Managers can establish and monitor beverage quality by setting standards that are described in detail in writing. An operation should provide clear procedures and necessary facilities and equipment to meet these standards. Employees should be trained and educated about established operational standards. A periodical review of standards with employees is essential so that employees understand how they meet standards and in what areas they could improve.

Answer to Question 2

C

[stephzh]

Excellent

[mochi09]

Great answer, keep it coming