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Author Question: The procedural aspects of service consist of: A) accommodation. B) attitude. C) timeliness. D) ... (Read 31 times)

crazycityslicker

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on: Aug 10, 2018
The procedural aspects of service consist of:
 
  A) accommodation.
  B) attitude.
  C) timeliness.
  D) both A and B.
  E) both A and C.

Question 2

Tangibles are the:
 
  A) caring and individualized attention provided customers.
  B) knowledge and courtesy of employees to convey trust and confidence.
  C) appearance of the physical facilities, equipment, personnel, and communication materials.
  D) willingness to help customers and provide prompt service.
  E) ability to perform the promised service dependably and accurately.


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Ahernandez18

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Reply #1 on: Aug 10, 2018
Answer to Question 1

E

Answer to Question 2

C


crazycityslicker

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  • Posts: 537
Reply 2 on: Aug 10, 2018
YES! Correct, THANKS for helping me on my review

chjcharjto14

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Reply 3 on: Yesterday
Excellent

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