The procedural aspects of service consist of: A) ...

[crazycityslicker]

The procedural aspects of service consist of:
 
  A) accommodation.
  B) attitude.
  C) timeliness.
  D) both A and B.
  E) both A and C.

Question 2

Tangibles are the:
 
  A) caring and individualized attention provided customers.
  B) knowledge and courtesy of employees to convey trust and confidence.
  C) appearance of the physical facilities, equipment, personnel, and communication materials.
  D) willingness to help customers and provide prompt service.
  E) ability to perform the promised service dependably and accurately.

[Ahernandez18]

Answer to Question 1

E

Answer to Question 2

C

[crazycityslicker]

Gracias!

[kilada]

Thanks for the timely response, appreciate it