This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The procedural aspects of service consist of: A) accommodation. B) attitude. C) timeliness. D) ... (Read 98 times)

crazycityslicker

  • Hero Member
  • *****
  • Posts: 537
on: Aug 10, 2018
The procedural aspects of service consist of:
 
  A) accommodation.
  B) attitude.
  C) timeliness.
  D) both A and B.
  E) both A and C.

Question 2

Tangibles are the:
 
  A) caring and individualized attention provided customers.
  B) knowledge and courtesy of employees to convey trust and confidence.
  C) appearance of the physical facilities, equipment, personnel, and communication materials.
  D) willingness to help customers and provide prompt service.
  E) ability to perform the promised service dependably and accurately.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

Ahernandez18

  • Sr. Member
  • ****
  • Posts: 361
Reply #1 on: Aug 10, 2018
Answer to Question 1

E

Answer to Question 2

C


crazycityslicker

  • Member
  • Posts: 537
Reply 2 on: Aug 10, 2018
Wow, this really help

elyse44

  • Member
  • Posts: 319
Reply 3 on: Yesterday
:D TYSM

« previous next »
 

Did you know?

Bacteria have flourished on the earth for over three billion years. They were the first life forms on the planet.

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

The senior population grows every year. Seniors older than 65 years of age now comprise more than 13% of the total population. However, women outlive men. In the 85-and-over age group, there are only 45 men to every 100 women.

Did you know?

Nearly 31 million adults in America have a total cholesterol level that is more than 240 mg per dL.

Models of the α helix, showing different aspects of its structure Models of the α helix, showing different aspects of its structure
Booker T. Washington in his office at Tuskegee Institute, 1900. Washington chose a policy of accommo Booker T. Washington in his office at Tuskegee Institute, 1900. Washington chose a policy of accommo
Tag identify that the power has been removed and service work is being done. Tag identify that the power has been removed and service work is being done.
Elaboration Likelihood Model of Attitude Change Elaboration Likelihood Model of Attitude Change
Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ... Ads from the public service campaign in the late 1960s and early 1970s that encouraged people to get ...
Juan's Software Service Company is in a perfectly competitive market. Juan has total fixed ... Juan's Software Service Company is in a perfectly competitive market. Juan has total fixed ...
Video: Electromagnetic Spectrum, Chlorophyll and Pigment & Light

For a complete list of videos, visit our video library