« previous next »

Author Question: In contrast to leadership, management encompasses the spirit, vision, and ethical considerations ... (Read 33 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
In contrast to leadership, management encompasses the spirit, vision, and ethical considerations that accompany the decision-making process.
 
 Indicate whether the statement is true or false

Question 2

Giving a customer a coupon for free shipping or 15 percent off of a future order is an example of which customer service strategy?
 a. Show respect for customers. c. Go the extra mile.
  b. Explain the situation. d. Take responsibility.


ryrychapman11

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

Hip fractures are the most serious consequences of osteoporosis. The incidence of hip fractures increases with each decade among patients in their 60s to patients in their 90s for both women and men of all populations. Men and women older than 80 years of age show the highest incidence of hip fractures.

Did you know?

More than one-third of adult Americans are obese. Diseases that kill the largest number of people annually, such as heart disease, cancer, diabetes, stroke, and hypertension, can be attributed to diet.

Did you know?

Fungal nail infections account for up to 30% of all skin infections. They affect 5% of the general population—mostly people over the age of 70.

Did you know?

Many of the drugs used by neuroscientists are derived from toxic plants and venomous animals (such as snakes, spiders, snails, and puffer fish).

Did you know?

The first war in which wide-scale use of anesthetics occurred was the Civil War, and 80% of all wounds were in the extremities.

Opioids for Pain Management Opioids for Pain Management
Normal and Impaired Vision Normal and Impaired Vision
Testing distant vision Testing distant vision
MANAGEMENT ACCOUNTING MANAGEMENT ACCOUNTING
People with normal color vision see the number 29 in the chart; however, those who are color-blind c People with normal color vision see the number 29 in the chart; however, those who are color-blind c
Photos simulating vision with two common visual disorders Photos simulating vision with two common visual disorders
Video: Dissociative Disorders (Part 2)

For a complete list of videos, visit our video library