« previous next »

Author Question: In contrast to leadership, management encompasses the spirit, vision, and ethical considerations ... (Read 39 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
In contrast to leadership, management encompasses the spirit, vision, and ethical considerations that accompany the decision-making process.
 
 Indicate whether the statement is true or false

Question 2

Giving a customer a coupon for free shipping or 15 percent off of a future order is an example of which customer service strategy?
 a. Show respect for customers. c. Go the extra mile.
  b. Explain the situation. d. Take responsibility.


ryrychapman11

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

It is difficult to obtain enough calcium without consuming milk or other dairy foods.

Did you know?

Your skin wrinkles if you stay in the bathtub a long time because the outermost layer of skin (which consists of dead keratin) swells when it absorbs water. It is tightly attached to the skin below it, so it compensates for the increased area by wrinkling. This happens to the hands and feet because they have the thickest layer of dead keratin cells.

Did you know?

Lower drug doses for elderly patients should be used first, with titrations of the dose as tolerated to prevent unwanted drug-related pharmacodynamic effects.

Did you know?

The use of salicylates dates back 2,500 years to Hippocrates’s recommendation of willow bark (from which a salicylate is derived) as an aid to the pains of childbirth. However, overdosage of salicylates can harm body fluids, electrolytes, the CNS, the GI tract, the ears, the lungs, the blood, the liver, and the kidneys and cause coma or death.

Did you know?

More than 4.4billion prescriptions were dispensed within the United States in 2016.

Examples of binocular and monocular fields of vision. Examples of binocular and monocular fields of vision.
Vision. Normal vision and vision problems. Vision. Normal vision and vision problems.
Operations Management question Operations Management question
The method of Land’s (1977) color-vision experiments. Subjects viewed Mondrians illuminated by ... The method of Land’s (1977) color-vision experiments. Subjects viewed Mondrians illuminated by ...
Summary of Ethical Principles for Massage Therapists Cont. Summary of Ethical Principles for Massage Therapists Cont.
Fundamentals of Management: Essential Concepts and Applications Fundamentals of Management: Essential Concepts and Applications
Video: What are Taste Receptors? How Does it Work? Animation

For a complete list of videos, visit our video library