« previous next »

Author Question: In contrast to leadership, management encompasses the spirit, vision, and ethical considerations ... (Read 30 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
In contrast to leadership, management encompasses the spirit, vision, and ethical considerations that accompany the decision-making process.
 
 Indicate whether the statement is true or false

Question 2

Giving a customer a coupon for free shipping or 15 percent off of a future order is an example of which customer service strategy?
 a. Show respect for customers. c. Go the extra mile.
  b. Explain the situation. d. Take responsibility.


ryrychapman11

  • Sr. Member
  • ****
  • Posts: 334
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

C


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
« previous next »
 

Did you know?

More than 30% of American adults, and about 12% of children utilize health care approaches that were developed outside of conventional medicine.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

Alcohol acts as a diuretic. Eight ounces of water is needed to metabolize just 1 ounce of alcohol.

Did you know?

The average adult has about 21 square feet of skin.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

A controlled fire being set as part of ecosystem management in Jasper National Park. A controlled fire being set as part of ecosystem management in Jasper National Park.
Bird vision Bird vision
Leadership Activities That Support Intrinsic Motivation in Nurses Leadership Activities That Support Intrinsic Motivation in Nurses
Blolo Bla (Female Spirit Spouse) Blolo Bla (Female Spirit Spouse)
Financial Management: Core Concepts Financial Management: Core Concepts
People who are color-blind see colors differently. (a) Those with normal vision see the red leaves. People who are color-blind see colors differently. (a) Those with normal vision see the red leaves.
Video: Stomach peristalsis - Movement of Food Through the Small Intestine

For a complete list of videos, visit our video library